The Lady Golf Coach
Terms & Conditions
Last updated: August 2026
These Terms & Conditions are designed to keep bookings, payments and coaching as straightforward and fair as possible for everyone.
By booking a coaching session, purchasing a coaching membership or package, or booking onto a group coaching session with The Lady Golf Coach, you agree to the relevant terms below.
Nothing in these Terms & Conditions affects your statutory rights.
1. Individual Coaching Sessions
Individual coaching sessions are available in different formats, including 30-minute and 50-minute coaching sessions and, where available, on-course or joint coaching sessions.
Please arrive in enough time to be ready for the start of your session.
If you arrive late, I will always do my best to make the most of the remaining coaching time, but the session may still need to finish at the original scheduled time.
2. Booking & Payment
Bookings should be made through The Lady Golf Coach online booking system unless otherwise agreed.
Payment may be made using the payment options available at the time of booking or through an agreed alternative payment method.
Where payment is required in advance, your booking or membership is not confirmed until payment has been received.
3. Coaching Memberships
Coaching memberships are designed for golfers who would like regular coaching and ongoing support.
Membership options may include:
• Two 30-minute coaching sessions per month; or
• Two 50-minute coaching sessions per month.
Memberships have a minimum commitment of three months.
Membership payments are made monthly using the agreed payment method and should be received when due.
Membership payments are non-refundable once the relevant membership month has begun, subject to your statutory rights.
Membership benefits may include priority booking, access to member practice sessions, selected discounts, private member communications and other benefits offered by The Lady Golf Coach from time to time.
Current membership benefits will be explained when you join.
4. Using Monthly Membership Sessions
Membership sessions are intended to provide regular coaching throughout each membership month.
Members are responsible for booking their coaching sessions using the booking system and are encouraged to book ahead wherever possible.
Appointments may normally be booked up to three months in advance, subject to availability.
Membership sessions should normally be used within the relevant membership period unless otherwise agreed.
Unused sessions do not automatically carry forward indefinitely.
If exceptional circumstances mean you cannot use your sessions, please contact me and I will always try to help where reasonably possible.
5. Membership Cancellations & Rearrangements
If you need to cancel or rearrange a coaching session included within your membership, please give at least 24 hours' notice.
Where less than 24 hours' notice is given, the session will normally be treated as used and deducted from your available membership sessions.
If you do not attend a booked session and have not cancelled or rearranged it beforehand, the session will normally be treated as used.
I understand that genuine emergencies and unexpected circumstances happen, and reasonable discretion may be used where appropriate.
6. Pay-As-You-Go Coaching
Pay-as-you-go coaching sessions should be booked and paid for using the available booking options unless otherwise agreed.
The cancellation and rearrangement terms shown when booking will apply to your session.
Where a cancellation is made outside the permitted cancellation period, the coaching fee may be retained or the session treated as used, subject to your statutory rights.
7. Group Coaching
Group coaching sessions, clinics and programmes are normally paid for in advance.
Some group coaching may be sold as a block of sessions rather than as individual sessions.
Unless specifically stated otherwise, payments for group coaching blocks are non-refundable once the block has started, subject to your statutory rights.
Places are limited and your place is only confirmed once you have completed the required booking and/or payment.
Where cancellation of an individual group session is permitted, at least 48 hours' notice should be given.
Late cancellations and missed sessions may not be refunded, transferred or credited.
8. Weather & Coaching Conditions
Golf is occasionally at the mercy of the British weather!
Where coaching is affected by unsafe or unsuitable weather, course conditions, facility closures or circumstances outside my control, I may need to move, rearrange or cancel a session.
Where I cancel a coaching session, the session will be rearranged or credited as appropriate.
Please do not assume that a session is cancelled because of rain. Unless you hear from me, please assume your coaching session is going ahead.
9. Practice Facilities, Golf Balls & Venue Charges
Some coaching or practice sessions may take place at facilities where additional range-ball, practice-area, green-fee or venue charges apply.
Where possible, these costs will be explained before the session.
Any charges made directly by the golf club, driving range or venue are separate from The Lady Golf Coach coaching fee unless specifically stated otherwise.
10. Online Coaching
Where online coaching is offered, golfers can submit swing videos for review.
A full personalised coaching response, including my analysis, feedback and relevant drills or practice recommendations, will normally be returned within 36 hours of receiving the required swing videos and information.
If exceptional circumstances mean there will be a delay, I will let you know as soon as reasonably possible.
Online coaching is not necessarily included within every coaching membership or service.
Any online coaching included as part of a particular membership or coaching arrangement will be confirmed separately.
11. Coaching Results
Every golfer progresses differently.
Coaching is designed to provide guidance, feedback, practice ideas and support, but specific improvements, handicap reductions or performance results cannot be guaranteed.
Progress will also depend on factors such as practice, playing opportunities, physical capability and how consistently changes are worked on between sessions.
12. Injuries & Medical Conditions
Golfers are responsible for letting me know about any injury, physical limitation or medical consideration that may affect their ability to participate safely in coaching.
Please stop immediately and let me know if an exercise, movement or activity causes pain or discomfort.
Where appropriate, you may be advised to seek guidance from a suitable medical or healthcare professional before continuing.
13. Equipment
You are welcome to use your own golf equipment.
If you are new to golf and do not yet have clubs, please contact me before your session as equipment may be available to borrow depending on the coaching location.
14. Communication
Important information relating to coaching, memberships or bookings may be sent by email, WhatsApp or through the booking system.
Please make sure the contact information provided when booking is correct and let me know if it changes.
15. Photos & Video
Photos or videos may occasionally be taken during coaching for coaching or swing-analysis purposes.
Any imagery intended for marketing, promotional purposes or social media will only be used with appropriate permission.
16. Changes to Memberships, Services & Prices
The Lady Golf Coach may occasionally need to update coaching schedules, services, membership benefits, prices or these Terms & Conditions.
Where a change materially affects an existing membership, reasonable notice will be provided wherever possible.
17. Ending a Coaching Membership
After the initial three-month minimum membership period, a membership may be ended by giving reasonable notice before the next monthly payment is due.
Any coaching sessions already booked beyond the end of the paid membership period may be cancelled.
Any outstanding payments remain payable.
18. Coach Cancellations
If I need to cancel a coaching session, I will contact you as soon as reasonably possible.
The session will be rearranged or credited and will not be lost from a coaching membership because I have had to cancel it.
19. Respectful & Safe Coaching Environment
The Lady Golf Coach aims to provide a friendly, inclusive and supportive coaching environment.
Abusive, threatening, discriminatory or inappropriate behaviour towards the coach, other golfers, venue staff or members of the public will not be accepted.
I reserve the right to end a session or coaching arrangement where necessary to protect the safety or wellbeing of those involved.
20. Questions
If you're unsure about a booking, membership, cancellation or anything else connected with your coaching, please get in touch.
I'd much rather you ask than worry about it.
The Lady Golf Coach
Terms & Conditions – August 2026